Turn a tenant's message into a work order with the right contractor lined up
A tenant reports a leak on WhatsApp. The work order is written, the right contractor is chosen and the tenant has a reply, before anyone in the office has picked up the phone.
Managing forty apartments means requests arrive all day, by WhatsApp, email and phone: a boiler, a leak, a gate that will not close. Each one needs someone to find the unit, check what the lease says about who pays, pick a contractor and write it all down. It is small work done many times, and when it backs up, tenants call again and contractors get double-booked.
Plugs into
These are examples. Every use case is built around the tools you already run, whatever they are, and you keep using them exactly as before.
Then it runs on its own
- 1
Reads the message and works out which building, unit and tenant it is about
- 2
Checks the lease for who is responsible, the tenant or the landlord
- 3
Looks at what was done in that unit before and which contractor did it
- 4
Writes the work order and a reply to the tenant, in Greek or English to match
Delivered where you already work
Every time a tenant message comes in, in whichever channel your team already uses. We set the timing around how you work, not the other way round.
What you get back
- A work order with the unit, the problem, the access details and the contractor to call
- A note on who pays, with the lease clause behind it
- A reply to the tenant, ready to send, saying what happens next
What it actually looks like
An example of the output, using sample data.
Work order · Coastline Residences, apartment 3B
- Water dripping from the bathroom ceiling, worse since yesterday. Photo attached.
- Tenant is home after 17:00 on weekdays.
- Landlord. Lease clause 9.2: structural and plumbing repairs are the owner's responsibility.
- Apartment 4B above had a shower seal replaced in March. Likely related.
- Work order to Kyriakou Plumbing, who did the 4B job, asking for a visit Wednesday after 17:00.
- Reply to the tenant in Greek confirming the visit and asking them to clear the bathroom cabinet.
You approve and the contractor is booked
We build it with your team
Every workshop is built around the use cases you pick. This one is usually covered in the Accelerator, on your own tools and your own data.
- We use a week of real tenant messages from your properties
- Your team decides which jobs get booked straight away and which need a call first
- Works with the property system or spreadsheet you already keep
Want it extended, maintained and connected to more of your systems afterwards? Let's discuss →
Want this running in your team?
30 minutes. Tell us what your team spends its week on and we'll tell you which of these would save the most time.